Effective Date: 5 June 2025
Last Updated: 5 June 2025
Company: MGA Experiences (Pty) Ltd
Website: https://www.mga-experiences.com
1. Introduction
MGA Experiences (Pty) Ltd (“MGA”, “we”, “us” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
2. Information We Collect
We may collect and process the following types of personal information:
- Full name, email address, phone number
- Identity number or passport number (if required for bookings)
- Payment and billing information
- Travel preferences and history
- Cookies and usage data (IP address, browser type, visit times)
3. Purpose for Collection
Your personal information is collected and used for the following purposes:
- To provide travel-related services and fulfill your bookings
- To personalise and improve your travel experience
- To communicate with you regarding your inquiries, bookings, and offers
- To comply with legal obligations
- For marketing and promotional purposes (with your consent)
4. Disclosure of Personal Information
We will not sell or rent your personal data. We may disclose your personal information to:
- Service providers (e.g. tour guides, accommodation partners) who are bound by confidentiality agreements
- Regulatory or legal authorities as required by law
- Third-party payment processors for secure transaction handling
5. Your Rights Under POPIA
As a data subject, you have the right to:
- Access your personal information
- Correct or update your personal data
- Object to processing for direct marketing
- Request deletion or restriction of your data
- Lodge a complaint with the Information Regulator of South Africa
6. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
7. Data Security
We have implemented appropriate technical and organisational measures to secure your personal information against unauthorised access, alteration, disclosure, or destruction.
8. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser.
9. Cross-Border Transfers
Where necessary, we may transfer personal data to third parties outside South Africa. In such cases, we ensure that such third parties adhere to data protection standards equivalent to POPIA.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For any questions or concerns about your privacy or this policy, please contact:
MGA Experiences (Pty) Ltd
Email: info@mga-experiences.com
Phone: +27 (0) 11 733 4440